← The NextTier Community TIER 2 · DEFRAG
INSIDE THE DEFRAG COMMUNITY
“For MSP owners between £1m and £3m: churn, hiring, margins, and the shift from engineer to MD. Home of the weekly coaching.”
● Access group: Defrag Members
01 ICP and Positioning
02 Client Retention and QBRs
03 Hiring, Culture and Retention
04 Service Desk Operations
05 Advanced Cybersecurity
06 Finance and Margins
07 Owner to MD
08 Coaching Hub
09 NextTier Services
Home of the weekly coaching.
Every week, in the Coaching Hub, with founders who have built and run seven-figure MSPs. Bring the problem you are stuck on. Community opens 1st October 2026.
Join DefragNot sure this is your tier?
All of our initial consultations are free of charge. Talk it through with a founder who has built and run a seven-figure MSP.
Book a free one-to-one